Privacy Policy for Smairt AI

Last Updated: November 15, 2024

1. Introduction

Smairt AI ("us," "we," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of information that we collect through our AI platform and related services.

By using our AI platform, you consent to the terms of this Privacy Policy. Please read this policy carefully and contact us if you have any questions or concerns.

2. Information We Collect

2.1 Information You Provide

We may collect and store information you provide directly to us, such as when you:

Create an account on our platform, Contact our customer support, Subscribe to our newsletters or updates, Participate in surveys or promotions, Demo a chatbot or phone bot platform.

The information you provide may include, but is not limited to, your name, email address, phone number, and any other information you choose to share.

2.2 Information We Collect Automatically

When you use our AI platform, we may automatically collect information about your usage, device, and interactions, including but not limited to:

Log information: IP address, browser type, and operating system. Usage data: Pages you visit and features you use. Cookies & Tracking: Cookies and similar data tracking technologies may collect your name, email, phone, and address through data partners without explicit form submissions. This data helps us optimize your experience and enhance service efficiency. Device information: Device type, unique identifiers, and location data (used solely for service optimization).

3. How We Use Your Information

We use the information we collect for various purposes, including:

Providing, maintaining, and improving our AI platform. Responding to your inquiries, comments, or requests. Sending updates, newsletters, or promotional content. Conducting research, analysis, and understanding usage patterns. Ensuring the security and integrity of our platform.

3.1 Voice Data & Transcripts

For our voice AI services:

Collection: We may collect voice recordings & interactions plus transcripts to improve our AI capabilities. Retention: Voice data is stored securely for up to 365 days unless otherwise requested by the client. Deletion: Users can request deletion of their voice data at any time by contacting Support@Smairt.ai.

4. Sharing Your Information

We may share your information in the following circumstances:

With your consent for a specific purpose. To comply with legal obligations or protect our rights. With trusted third-party service providers who assist in operating our platform (e.g., CRM, email services, API services). In connection with a business transaction, such as a merger, acquisition, or sale of assets. No Sale of Data: We do not sell your information to third parties for marketing.

5. Your Privacy Choices

You have choices regarding your information:

You may opt out of receiving promotional emails, phone calls, or SMS by following the unsubscribe instructions provided. You can disable cookies or modify browser settings to reject cookies; however, this may affect your ability to use our platform.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6.1 Data Storage

Data is stored within secure platforms like HighLevel, Google Workspace, and other integrated systems. Access is restricted to authorized personnel only and monitored through periodic audits.

6.2 Encryption & Access Controls

Encryption: We use encryption protocols to protect data in transit and at rest. Access Management: Role-based access controls and audits ensure only authorized personnel have access to sensitive data.

7. Data Retention & Deletion

Retention Period: Data collected is retained for 60 months unless otherwise specified by the client. Deletion Requests: Users can request the deletion of their data at any time by contacting Support@Smairt.ai. We process deletion requests within 30 days. Voice Data: Automatically deleted after 36 Months unless a longer retention period is requested.

8. Data Processing Agreements (DPAs)

We have Data Processing Agreements in place with all clients and third-party service providers to ensure compliance with privacy regulations such as GDPR and CCPA.

9. Handling Data Requests

For access, deletion, or correction of data, please contact our support team at

Support@Smairt.ai

We aim to respond to all requests within 30 days. Neil oversees compliance and ensures data request handling is efficient.

10. AI Chatbot Interaction Disclaimer

At Smairt.ai, we leverage AI to enhance your experience with swift, accurate, and helpful responses. However, like our founder Jeff Mills, who loves to surf unpredictable waves, our AI chatbots navigate a sea of data and may occasionally produce unexpected responses.

Transparency & Human Oversight: While our AI chatbots are highly effective, they might sometimes misinterpret information or provide inaccurate responses. Our human team is always on standby for clarification. Engagement Consent: By interacting with our platforms, including websites, social media, chatboxes, SMS, or AI callers, you consent to receive communications from our Generative AI agents using human-like voices.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of any significant updates via our platform or other communication channels.

12. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to:

Email: Support@Smairt.ai

Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming, 82801

Phone: 833-668-057

We will respond promptly to your inquiries.

13. Acceptance of Terms

By using Smairt AI's platform, you agree to this Privacy Policy. If you do not agree with our practices, please refrain from using our services. Continued use after updates signifies your acceptance.